1. Go to the “transfer” button on the dashboard.
2. Choose “Bank account”
3. Select or search for a bank you want to send money to
4. Enter the account holder name and the account number
5. Enter the amount you want to transfer
6. Continue 
7. Check the details and the amount you want to send then Swipe to confirm

Tap on “Lock” icon on the dashboard to view balance

Go to the dashboard and tap on “Transactions” button to view transaction details

1. Tap on “Transfer” on the dashboard
2. Tap on the switch icon
3. Choose the person/enter the number you would like to request funds from
4. Enter the amount and confirm your request
5. Once the person has approved you will receive a notification

With NASENI-SPENN, you can earn 4% P.A interest on savings.

1. Click on ”Scan” button on the dashboard  to scan QR code in the store
2. Add the amount you want to pay
3. Confirm payment

1. Click on the “the QR code or your profile” at the top right of the dashboard of the App and then click on the “ Invite friends “ button at the bottom of the screen.
2. You will see your referral code, click on the “ Let’s go” button to proceed with sending an invite to your friends and family through your preferred channel.

1. Download the NASENI-SPENN mobile banking app from Google Play Store or Apple App Store. You should have: minimum of IOS 9 or Android 4.3 and 3G data speed.
2. Open the App, and register by tapping “Sign up”.
3. Choose a country based on where you are (We are currently in Rwanda, Tanzania, Zambia and Nigeria)
4. Enter your phone number.
5. Fill in the fields provided. For First name and Last name, please fill it according to how it appears in your valid ID.
6. Proceed with “Verifying your number”. A verification code will be sent via SMS.
7. When you’ve successfully verified your phone with the verification code received via SMS, click on the “the QR code or your profile” at the top right of the dashboard of the App and then click on “Validate”.

1. You should have a smartphone: minimum of IOS 9 or Android 4.3 and 3G data speed.
2. You must be 18 years old to use NASENI-SPENN.
3. Valid Identification document for KYC verification.

Delivery duration of the verification code is dependent on the local telecom provider, normally it takes from 10-30 seconds, but in rare instances it can take longer. If it happens that even after waiting 10 minutes, you still have not received the verification code, please restart your phone, and try again. If still not being received, please contact our Customer service team for further assistance.

1. After you’ve successfully verified your phone with the verification code received via SMS, click on the profile tab at the upper right of the App and then click on “Validate”.
2. Kindly fill in the required details correctly, to match your Identification document. You will be required to have your NIN card during validation.
3. You will be properly guided through the necessary validation steps in the app. Kindly ensure;

• National Identification Number(NIN), Names, DOB and Selfie match 100% with your NIN card. If there are discrepancies between the pictures and the typed information, the validation will be rejected.
• Make sure all text on documents is easily readable.
• Lighting: If it is a dark or overexposed picture, details may be hard to register. This may confuse our system. Make sure details are properly visible in the photo.
• Selfies should be clear with all facial features visible. If you are in a country where several types of identification documents are accepted, you can try using another document for validation if the first one is rejected. (Coming soon for Nigeria…).
• Use a document, which shows the most recent photo of you.
• No caps, hats, sun glasses or anything that distorts facial features, unless for the special cases i.e. prescribed eyewear are allowed.

1. The validation process should normally take no longer than 72 hours. Some events may increase the time frame. 
2. You can see your validation status by clicking on the QR code or your profile at the top right of the dashboard of the App and then click on “Validate”. 
3.  Contact Customer service if you experience difficulties.

By validating your account, you increase the security of your account, as your identity will be connected to the account. Unverified accounts may be harder to restore if you lose your pin and Security Code. In some areas,Verified accounts have a higher transaction limit and can also transfer for free with other NASENI-SPENN users.

ID documents differ from country to country. Below is a list per market;

Nigeria

• The NIN card

If your validation was unsuccessful, you will receive an SMS explaining what went wrong. Please make the changes to the validation process and re-send the requested information. If you haven’t heard anything from us in over 7 days, please contact customer service.

The transactions are instant, and the recipient will find a receipt under his/her “Spending account” immediately. It may however take up to 30 seconds for the transaction to be validated.

If you didn’t receive any confirmation on the transaction, there may have been something wrong with the internet connection. Please check your transaction history under “my money” to see if the transactions went through. If anything is unclear, contact customer service.

In order to recover your account and reset the PIN code, enter the Security Code you were given when you signed up.

1. Login to your NASENI-SPENN account
2. On the “login page”, click on “Forgot” on the top left of your screen
3. Enter your NASENI-SPENN Security Code to recover your account
4. Create a new PIN

If you have verified your account, contact customer service and after answering security questions correctly, they will help you recover your Security Code. 

To reset your PIN code kindly follow the steps below:

1. From the login page, click “Login” don’t enter your PIN, click on “Forgot” at the top right corner of the page
2. Enter the temporary security code or wordlist
3. Enter your PIN code
4. Re-enter your PIN code
5. Acknowledge and take note of your new security code or wordlist

(Kindly note, the temporary code expires within one hour.)

If you enter the wrong PIN, you will get an error message indicating so. If you get a different error message, please contact customer service. Screenshots are highly appreciated in order to fix the problem quicker.

By entering the Security Code you were given when you signed up, you will be able to access your NASENI-SPENN account from a new phone. You can only use one phone to log into NASENI-SPENN at all times.

Contact customer service and ask them to deactivate your account.

1. Tap on the humburger menu on the dashboard
2. Tap on your profile at the top right of the screen
3. Tap on “about me”
4. Edit your profile details and save

1. Tap on the humburger menu on the dashboard
2. Tap on your profile at the top right of the screen
3. Tap on “about me”
4. Edit your profile details and save

SPENN is a global product but currently has a presence in Philippines, Kenya, India, Pakistan, Rwanda, Nigeria, Tanzania, Zambia,  Mauritius…

Please contact us through:  [email protected].

NASENI-SPENN is owned by Blockbonds AS.

NASENI-SPENN earns money through agreements with the bank from generated deposits. NASENI-SPENN does not charge/earn any money from the users.