At NASENI-SPENN Limited we are deeply committed to respecting the privacy of our Customers. We ensure that your data is safe by using sophisticated security measures. In this document, we set out what data we may collect from you and explain how we use it in the provision of our services to you.
This Policy applies to your use of all our services and products. Your personal information is kept in our business records only for as long as it is needed to provide you with our services, and afterwards, only as it is required for tax or other legal obligations.
The Policy applies to all NASENI-SPENN App Users and NASENI-SPENN Customers; it covers all matters related to how we collect, use, share and protect your data. All partners with whom we share your information must meet the requirements set out in this Policy. We explain how we share data in further chapters of this document.
To deliver to you our services, we may collect your personal information, such as your name, address, personal number, telephone number, and e-mail address that you provide to us while creating your NASENI-SPENN App account. We also collect your IP address, information about the device you use the NASENI-SPENN App on, your location, and other data to indicate your user behaviour.
Most of the information listed above and any other information that you provide us with can be accessed via your NASENI-SPENN Account by clicking the “Me” tab.
We collect this information when you download the NASENI-SPENN App, during the registration process, and when you subscribe to our newsletter or from public sources. To comply with local laws, we may need to access some of your personal data from public sources, such as National Identification Authorities or Credit Reference Bureaus, depending on your country of residence; by using the NASENI-SPENN App and its associated services, you expressly agree to such access.
The reason we collect this information is to enable you to use our services but also to make your user experience as good as possible. Thanks to this data, we can comply with all the relevant legal requirements that govern our relationship with you, as well as customize our services to match your needs, respond to your questions, and ensure the safety of all our Customers, and the integrity of our products.
We collect and process your data to:
- provide you with the online services of your choice, including sending and receiving funds;
- ensure that transactions are performed smoothly, and to provide troubleshooting services;
- realise transactions and maintain records of sales;
- make it possible for us to answer your questions and requests or contact you regarding the services that we provide.
Additionally, we are obliged to collect and store your data, including your transaction data, for security reasons, in accordance with the Anti-Money Laundering and Counter-Terrorist Financing laws (AML/CTF) that are in force in the country you reside.
We also collect and process your transaction data according to our legitimate interest, especially to:
- ensure the security of our services, adhere to our internal procedures, and to prevent fraud and other financial criminal activities;
- analyse the functionality of our services and the NASENI-SPENN application, and tailor them to your specific needs;
- resolve Customer queries, especially those sent to our Customer Service teams;
- perform statistical analyses;
- ensure compliance with local and global laws and regulations, and;
- for archiving and auditing purposes.
With your consent, we may retrieve information from cookies and other tracking technologies to assist with user navigation, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties.
You have the right to access your data and correct them, if necessary, by contacting us through the email below and describing the nature of your request. Please note, that you may also view part of your data in the NASENI-SPENN App under the “Me” tab. You can also modify your data, but this may require further authentication to be completed.
If you choose to withdraw, or you do not give us your consent, to process some of your data which we are required by law to process in order to provide our services to you, you may not be able to use the NASENI-SPENN App and any of its associate services.
Your rights according to your data
We adhere to the requirements of all applicable data protection regulations and we will process any requests that stem from your rights (such as the right to access and rectify your data, right to be forgotten, right to data portability, right to object to automated decision making, right to restriction of data processing, right to refuse further data processing and right to information), in line with the corresponding laws and regulations imposed on us by authorities of the country in which you reside.
Subject to the applicable regulations, you may exercise these rights when:
- you find out that your data are incorrect or incomplete;
- one of the following grounds applies:
- Your personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
- You withdraw consent on which the processing is based or object to further data processing, and where there is no other legal ground for the processing or no overriding legitimate grounds for the processing.
- Your personal data have been unlawfully processed.
- Your personal data must be erased for compliance with a legal obligation to which we are subject.
- Your personal data were collected when you were a minor in accordance with the applicable law.
- you wish to receive your personal data; it will be provided to you in a structured, commonly used and machine-readable format.
You also have the right to lodge a complaint to our supervisory authority on the way we process your data:
The Nigeria Data Protection Bureau
5 Donau Cres, Maitama 904101, Abuja,
Federal Capital Territory, Nigeria.
We may share anonymous, non-personally identifiable information with third parties for marketing or advertising purposes, but only if we receive your consent to do so. This means that your data may be automatically processed.
Your personal information may also be shared due to an acquisition, merger, receivership proceedings, insolvency or bankruptcy proceedings we may undergo as a company.
Your name will be visible to other Customers, who type in your phone number as a recipient of a transfer/request for transfer. This is to make sure that our Customers send funds to the correct person, as our transactions are non-reversible.
Safety of Information
We implemented an internal data security policy together with our technical solutions and the professionalism of our staff to significantly mitigate the risk of loss or unauthorised disclosure and/or access to your data. The implemented safeguards are subject to legal requirements that we are bound by and that we strictly comply with.
The history of your transactions is secured by blockchain technology that provides an indelible and transparent record of transactions.
We store your data for as long as this is required by Anti-Money Laundering (AML),Counter-terrorist Financing (CTF), and Know Your Customer (KYC) laws and regulations, both characteristic for financial and tax services.
The following must be retained for all transactions for:
- Identification of Customers – full details of evidence of identity for a minimum of 10 years from the end of the relationship with the Customer.
- Transactions – full details of the transaction for a minimum of 10 years from the date the transaction was completed.
This may change, when the applicable regulations (both locally and internationally) change.
Links to Other Websites
Phishing is an unlawful practice of creating “phishing” websites that imitate legitimate websites in order to steal sensitive personal or financial information. The link to such fake websites is usually a part of an email a person receives that also looks legitimate. Such fake websites can be infected with malware; you can be asked to enter your personal details that can be used for identity theft. If you suspect that an email or any other communication you received may be of this nature (in that it only imitates NASENI-SPENN), please contact our Customer Service.
We may provide you electronically with information about your transactions, our products, and agreements between us. You hereby agree to receive such communication electronically. We may also contact you via SMS or a phone call on the telephone numbers you provided to us during registration, however not for the purpose of marketing unless we receive your prior written consent.
You can withdraw your consent to receive marketing communication by contacting us at [email protected]. If you opt out from receiving the marketing communication, this will not affect communication relevant to your use of the Service.